Refund policy

Return & Refund Policy

Ensuring hygiene, fairness, and customer satisfaction.

Due to the nature of skincare products, we follow strict hygiene policies.

Eligible Returns

  • Damaged or defective products
  • Wrong product delivered

Conditions

  • Product must be unused and in original packaging
  • Request must be raised within 48 hours of delivery

Non-Returnable Items

  • Used or opened products
  • Products returned without valid reason

We aim to ensure customer satisfaction while maintaining hygiene standards.

1. Return Process

  • Raise request within 48 hours
  • Share product images/videos for verification

2. Refund Eligibility

Refunds are approved after inspection and apply only to damaged or incorrect products.

3. Refund Timeline

  • Processed within 5–7 business days
  • Credited to original payment method

4. Replacement Option

Customers may opt for product replacement if available.

5. Shipping Charges

  • Free return if the issue is from our side
  • Otherwise, shipping charges may apply